Privacy Policy and Security

Secure Online Payments – 100% Trusted Technology

Zoid Works uses secure electronic payments, a leading and highly trusted Secure Banking Partner.

We ensure that your card details are not compromised. Encrypts every transaction to the highest global standards.

The Zoid Works online secure payment page incorporates fraud prevention tools to ensure total protection of your card data for any online purchase made from our website.

In addition, you will be reassured to know that we do not hold nor store your full card details, this data is fully encrypted by the system when processing your card payment never to be seen again by a human.

Links to MasterCard, VISA & Maestro

Transaction Security

Payment transactions from this website are 100% encrypted and secured by your issuing credit or debit card provider utilising worldwide trusted security technology. Therefore we do NOT see or hold your full card payment information. All on-line payments are transacted ONLY through secure encrypted pages using 128-bit SSL certificates and signed using MD5 hashing to prevent tampering, thus ensuring complete end to end security. You can be completely assured that none of the card data entered on the fully secure payment page on servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Payment and Prices

We accept payment by MasterCard, Visa, Maestro/Switch.

Prices may be subject to change without notice, therefore it is important to note that we cannot always guarantee future orders at the same price. Orders placed will always be supplied at the price stated at the point of order. Prices are in British pounds.

Personal Information & Privacy

We are committed to protecting your privacy. Order and customer information provided is solely used to process orders, deliveries and to serve your requirements. We will only use the information that is provided by you lawfully in accordance with the General Data Protection Regulation and the Data Protection Act 2018. We will not sell, share, nor rent this information to other vendors other than as disclosed in this statement.

When placing an order with, or contacting Zoid.works Online. requesting information about a product you are granting consent for the provision of information by Zoid Works directly to you regarding the item ordered, or an alternative item in the event of a sizing or stock issue. We will only contact you regarding your order or product enquiry.

Please note that we do not see nor hold your full credit / debit card information when placing an order on this web site. All card information is processed direct to the VISA and MasterCard authorisation platform via the highly secure and trusted secure encrypted payment gateway which uses the latest encryption technology.

You must be 18 years old or older to use this site. If you are under 18 years of age, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.

We wish to reassure you that your personal data is kept safely and securely and to explain how we use it to offer you a better and more personalised shopping experience. If we make changes to this notice we will notify you by updating it on our website.

Zoid Works with a number of trusted suppliers and businesses to provide high quality goods and services, and some examples are as follows:

• Supplier Partners: we work with a number of trusted partners who supply products and services to fulfil the orders you place or provide a service on our behalf.
• Delivery Partners: In order for you to receive your goods: we work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
• IT Companies: we work with business who support our website and other business systems.
• Payment processing: we work with trusted third party payment processing providers in order to securely vet and process VISA and MasterCard payments.

During the registration or ordering process we collect some or all of the following information:

• Your name and address (to enable the order to be processed and also to book a delivery service using an external courier company)
• Your contact telephone numbers (to enable us to contact you in the event of a size query with your order and to enable the courier delivery company to text delivery notifications as and when available)
• Your e-mail address (provide confirmation of order despatch, updates and notifications regarding your order processing)
• Items ordered and sizing information and requirements.
• Payment details which are encrypted at point of entry and processing with only the last four digits of your card visible to authorised personnel for the purpose of you identifying the means of payment on your order.

Zoid Works may also collect your personal information to:

• Enhance or improve customers’ experience with our products, services, and websites.
• Continuously develop and improve our services.
• Ensure security, such as verifying your identity when you use our services.
• Develop and offer products and services, independently or in partnership with third parties, for identity verification and fraud prevention. These products may help prevent and detect fraud against you.

Occasionally, we may contact you with details of new styles and offers available on our website. You can opt-out of these communications when placing your first order or at any time by emailing us at info@zoid.work.

All written information is communicated electronically to customers via e-mail for greater speed and efficiency and to also save paper and help the environment, this includes but is not limited to electronic order receipts, electronic dispatch notes, parcel tracking details, exchange requests, and any range updates relating to the fulfilment of your order and, or additional updates you have opted into. Please note that comments and feedback provided by customers will be displayed on this website, if you do not wish your comments to be displayed please advise in writing via e-mail and we will then provide an acknowledgement of receipt by e-mail.

Retention period for personal data

We only hold information about you that you have provided. Any information relating to credit checks will be information that is already held by trusted third party payment processing providers prior to your order with Zoid Works.

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• To provide you with the services you have requested;
• To comply with other law, including for the period demanded by our tax authorities;
• To support a claim or defence in court.
• Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at info@zoid.work

• This may limit the service we can provide to you.
• You can exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

General Reviews and Comments Posted on This Website

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include:

• Posting comments relating to a garment purchase
• posting general service reviews

In posting reviews and or comments it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared directly on our website. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at info@zoid.works