FAQs

Garment orders are typically delivered within 1 to 3 working days from the dispatch confirmation for most areas in England, Wales, Scotland, and Northern Ireland. Deliveries to the Scottish Islands and Channel Islands may take 2 to 5 working days.

Yes, next-day delivery, timed deliveries, and Saturday delivery options are available for garment orders. However, special courier services must be booked by 12pm on weekdays.

Yes, free delivery is not available for leather care products, and delivery times for these items range from 2 to 4 working days for the UK mainland due to extra handling for liquids and aerosols.

If you haven’t received your item(s) within 4 working days and haven’t been notified about any delays, you should contact the company immediately.

You can return an item within 22 days for a full refund or exchange it within 30 days. The item must be in its original, unused condition, with all labels and tags intact, and in saleable condition.

Yes, for size exchanges of garments size 20 or 3XL and above, an additional charge may apply, as noted on the product page.

For items purchased as Christmas gifts, there is an extended return period until January 12, 2024. Items returned after January 15, 2024, will be eligible only for exchange or store credit.

For international deliveries, the charges are based on parcel weights of 1kg and 2kg. Orders exceeding 2kg may incur additional charges, and an email notification will be sent. Delivery charges to the UK and EU countries include VAT.

If a delivery is refused or not collected from the courier, the customer will be responsible for the return-to-sender charges.

Gift vouchers can be redeemed for goods of equal or greater value. Any remaining balance will be issued as a new voucher, and vouchers cannot be exchanged for cash.

The company respects customer privacy and only uses the information for order processing. Personal data is protected under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Customers can request data removal by emailing info@zoid.works.